Service Charter

SERVICE RENDERED

REQUIREMENTS

CHARGES

TIME LINE

INCHARGE

Response to Inquires

·         Clarify the request or wish and full disclosure of what is required

Free

Immediately

Secretary

Chairman

Units Registration/Adjustment

·         Student unit registration form

·         Department registration book

Free

Per University Policy

Academic Advisor

Secretary

Chairman

Teaching

·         Unit allocation

·         Course outlines

·         Teaching timetable

·         Registered students

·         Learning materials

·         Syllabus coverage forms

·         Class attendance register

·         Exam timetable

Free

35 Hours Per Semester 

Chairman

Lecturer Allocated

Timetable Clash

·         Request letter

·         Request letter based on the provisional exam timetable

Free

3 Days

Exams Coordinator

Departmental Timetabler

Unit Lecturer

Chairman

Examination Administration

·         Examination card

·         Student ID

·         Name on the E10 form

Free

Per University Policy

Student

Lecturer Allocated Unit

Examination Results Queries

·         Request letter

Free

2 Days

Exams Coordinator

Chairman

Introduction/Recommendation Letter

·         Request letter

Free

2 Days

Secretary

Chairman

Processing of Postgraduate Application Forms

·         Fulfillment of all requirements

Free

2 Days

Postgraduate Coordinator

Chairman

Allocation of Postgraduate Supervisor

·         Student should have attended at least three post-graduate seminars

·         Successful concept paper presentation

Free

2 Weeks

Departmental Postgraduate Seminar /Meeting

Students Supervision Feedback

·         Submission of Concept/Proposal/ Project or Thesis to Supervisor

·         Supervision monitoring forms

Free

Quarterly

Student

Supervisor

Postgraduate Proposal Departmental Presentation Seminar

·         Registration by  the Student at the Chairman’s office

·         Document to be presented must be cleared by supervisors by signing

·         Turn it in Report ≤16%

·         4 copies of Thesis Proposal

Free

Submitted on or before

2^nd day of the Month

Secretary

Postgraduate Coordinator 

Chairman

Processing and Submission of Proposal to Graduate School for approval to Collect Data

·         Nil fee balance

·         Minutes of seminar presentation

·         Turn it in report ≤16%

·         3 copies of signed research proposal

·         Declaration of originality form and plagiarism clearance certificate

·         Transcripts – Masters

Free

Submitted on or before

2^nd of the Month

Chairman’s Office

Processing of Notice of Submission of Thesis to School Board

·         Nil fee statement

·         Copy of abstract

·         Notice of submission form

·         Turn it in report ≤16%

·         Declaration of originality form and plagiarism clearance certificate

·         Progress tracking forms

·         Transcripts -Masters

Free

Submitted on or before

2^nd of the Month

Postgraduate Committee

Chairman’s Office

Processing and Submission of Research Thesis to Graduate School for Examination

·         Nil Fee Statement

·         Cleared by Supervisors by signing

·         Turn it in Report ≤16%

·         Declaration of originality form

·         Plagiarism clearance certificate

·         Progress tracking forms

·         Spiral Bound 5 copies of research thesis

·         Research Thesis/Project registered online

·         Transcripts- Masters

·         Soft copy of the thesis/Project in a compact disc (CD)

Free

2 Days

Chairman

Processing and submission of Bound Thesis for Graduation

·         Evidence of Publication: At least 2 articles for Ph.D. and 1for Masters in referred journal or accepted manuscripts for publication 

·         Turn it in Report ≤16%

·         Signed Certificate of Correction

·         Signed Final Hard Bound copies of Thesis/Project

·         Passport size photograph

·         2 soft copies of the thesis/Project in compact discs (CD)

Free

5 Days

Chairman

Students Clearance after Completion

·         University Clearance form

Free

1 Day

Stores Clerk

Secretary

Gym membership  Registration

·         Student I.D/ Staff P.F No /National I.D

·         Cash deposit slip (National bank account no: 01003059150800)

·         Passport-size photograph to be affixed to the membership card.

·         Duly filled and signed gym subscription check-off form (staff only).

Payment subject member category & duration of subscription

1 Day

Gym manager

Gym subscription renewal

·         Valid Gym membership card.

·         Cash deposit slip (National bank account no: 01003059150800)

·         Duly filled and signed gym subscription check-off form (staff only).

Payment subject member category & duration of subscription

1 Day

Gym manager

Replacement of gym membership card

·         Cash deposit slip (National bank account no: 01003059150800)

·         Up to date gym subscription

300kshs

1 Day

Gym manager