|
SERVICE RENDERED |
SERVICE DELIVERY STANDARD |
RESPONSIBLE OFFICER |
|
Registration of students and signing of registration forms |
Within 10 minutes of production of required documents |
Chairman/Students |
|
Orientation for new students |
Immediately upon reporting to department |
Chairman/Secretary |
|
Provision of semester timetable |
Immediate upon registration |
Chairman |
|
Provision of semester dates |
2 weeks of reporting |
Dean SHS/Chairman |
|
Release of examination timetables |
2 weeks of starting new semester |
Chairman/Exam co-ordinator |
|
Distribution of course outline |
Within 2 days of reporting |
Chairman/Secretary |
|
Academic audits documents eg. Student/lecturer attendance |
Monthly |
Dean SHS/Chairman |
|
Provision to students of. logbooks and basic Paediatric Protocols |
1 week of reporting to department |
Chairman |
|
Availing to students a list of useful textbooks and other resources |
1 week of reporting to department |
Chairman |
|
Organizing transport to teaching sites |
1 week of reporting to department |
Chairman |
|
Class attendance monitoring by the lecturer |
Within 15 minutes of allocated lecture / clinical time |
All lecturers |
|
Administering CATs |
As per semester dates |
Exams Co-ordinator |
|
Compiling CAT marks |
2 weeks after CAT |
Exams Co-ordinator |
|
Receiving complaints and complements |
Immediately |
Secretary |
|
Feedback to queries |
1-2 days |
All concerned |
|
Setting of final examination |
2 months to final examination |
Exam Co-ordinator/ All lecturers |
|
Communicating final exams results to students |
Immediately after school examination board meeting |
Dean SHS/Chairman |
|
Examination results queries |
1 day |
Chairman |
|
Preparation of introduction and recommendation letters |
2 days upon verification of documents presented |
Chairman |
|
Preparation of progress reports of students |
3 days upon availing supporting documents |
Chairman |