SERVICE DELIVERY CHARTER

We are committed to courtesy and excellence in Service Delivery

The Departments core functions: Teaching and Examination of Pathology to students in the School of Health Sciences.

 

No.

 

SERVICES RENDERED

 

REQUIREMENTS

 

CHARGES

 

TIMELINE

 

1.

Unit Registration

  • Student Unit Registration Form
  • Finance clearance
    • Delivery of Lectures, Practicals, & demonstrations
    • Administrations of C.A.Ts and Examinations
  • Missing CAT marks form
  • Mark sheet
  • Written communication from student

Free

Immediate

2.

Provision of lecture, C.A.T and Practicals schedules

University calendar

 

1st day of each Semester

3.

 

Bonafide student Registration status

-

As per the lecture schedule and Examination Timetable

4.

Release of Provisional CAT results

Student I/D

Free

21 days after sitting the CAT and 14 days before end of year Examination

5.

Result Queries on Semester C.A.T marks

 

Free

Communicated same day to Exams Officer

6.

Responding to students written queries

 

Free

1 day

7.

Responding to request from external stakeholders

Written communication from stakeholder

Free

1 week